Payments and Shipments
How long does it take to get my order?
Your order will arrive between 2 and 8 business days after your purchase (applies from the day after making the payment); keep in mind that they are not working days, neither Saturday nor Sunday. When your order is sent, you will be shared via email, text message or call; Your guide number so you can follow up. Keep in mind that the delivery must be received by a person of legal age, who must sign the transporter's guide. The order will be delivered at a time of 7 a.m. to 6 p.m.
What do I do if the packaging in which my order arrived is damaged or in poor condition?
You must indicate this in the transporter's guide in the observations section; then, check that the product has not suffered any damage, if so, contact us and inform us as soon as possible (below are the contact details).
I have another question. What do I do?
You can contact the telephone + (57) (4) 3726006 in Medellín or the cellular line +57 3054332033 (with Whatsapp), also write to email@example.com; We will answer you as soon as possible.
In BJX FITWEAR you can pay with PayPal and Credit Cards with the VISA, MasterCard, American Express and DinersClub franchises; All these payment methods are supported by PayU Latam, the leading platform in Colombia for online payments. The bank information you provide is completely secure as it is entered directly into PayU; no third party will have access to it. Below we explain how payments are through the available methods:
For payment by credit card, the following franchises are enabled: VISA, MasterCard, American Express and DinersClub. The card to be used must be authorized for online purchases. Remember to enter all the data correctly: franchise, card number, expiration date and security code.
For purchases by PayPal you must be registered in the Web of this service and log in to be able to perform the operation successfully.
What do I do if the transaction is interrupted? Do I have doubts about the payment?
In this case you can contact the telephone + (57) (4) 3726006 in Medellín or the cell phone +57 3054332033, also write to firstname.lastname@example.org; We will answer you as soon as possible.